How to Return a Product for a Refund

Civilian model products may be returned within 30 days from the date of receipt of the product.

• Please keep in mind that a credit or a refund can be processed for the purchase price paid, less shipping and handling, and any applicable restocking fees, which may be dependent on the condition the product is received in.
• To return a civilian Taser product, you must first fill out a Return Material Authorization (RMA) form using the process below to receive a Unique RMA ID number.

You must obtain a Return Material Authorization ("RMA") number within the warranty period by using these instructions and returning the product to the address below via prepaid postage:

Axon Enterprise, Inc.

Attn: RMA Department

17800 North 85th Street

Scottsdale, Arizona 85255

Get started on a return by filling out the Axon Returns form.

Please be sure to select "Refund" as the Resolution when completing the form.

After completing the form, ship the product to us within 5 days with your 6 digit RMA number and we will process your device ASAP. When sending product back to us, keep our policy in mind:

• Ship in the original product packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment;
• Ship at your expense and insured (if you return the product uninsured then you accept the risk of loss or damage during shipment).
• Ship with the Unique RMA ID number clearly marked on the outside of the return packaging;
• Ship with proof of purchase of the product (receipt, purchase order, or invoice)

Refund notification and timing

Once your return has been received and processed, a refund notification will be sent to you by email. Please allow up to 7-10 business days for the refund to reflect in your account after the return has been processed.

If you have not received your refund notification, please check your spam or junk folder. If you still cannot locate the email, contact [e-mail] for assistance.

We will be able to process the refund after your package is received to the facility and processed into the system as a return. The schedule for the RMA process may vary due to volume, and the refund may take up to 7-10 business days to reflect in your account after the return has been processed.

You may refer to the link: here to check the status of your return or by contacting [e-mail].

More information on the Return process can be found under + Submitting Returns on the FAQ page or in our Terms and Conditions